Shipping & Returns

Shipping: When you place an order at Modern Music you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time. 

What Carriers do we use? Most orders shipping within the United States will ship via UPS Ground, Fed Ex & USPS and are fully insured. We also offer express options - if you need an item in a hurry, please call 1-630-810-1500. All tracking numbers will be sent after the item is shipped. If you did not receive the tracking number please feel free to call or email us.

Same Day Ship Out

- If (1) item is in stock in our warehouse or showroom.

- If (2) order is placed by 1:00pm CST.

Next Day Ship Out

- If (1) order is placed after 1:00pm CST.

- If (2) item is in stock but has to be shipped directly from the manufacturer.

International Shipping: We are currently not shipping internationally

Returns: If you would like to return an item please email us sales@shopmodernmusic.com or call 1-630-810-1500 to request a return authorized form.

Used & Vintage Items: Used & Vintage items may be returned within 7 days of the delivery date.

New Items: New items may be returned within 14 days of the delivery date.

General Terms: Items must be returned in original, as-shipped  condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds: Buyer receives full refund in their original payment method less any shipping costs.

*All returned items must be received in brand new/unused condition. All items must be returned in their original packaging will all warranty cards, paperwork, accessories, stickers, and other materials originally shipped to you. If any item is returned in undesirable condition or missing any of the original shipped materials, a restocking fee will be charged or the package will be refused. Please do not attach shipping labels directly to manufactures boxes and use a trackable method of shipping. We process all returns with a few business days after the returned package is received and inspected.

If we are out of stock on certain items we will have it drop-shipped to you directly from the manufacture. This is commonly done with certain manufacturers that we have an excellent relationship with and get inventory updates from on a weekly basis. Those manufacturers include: Washburn, DigiTech, Jay Turser, Warwick, Framus, Eden, Marshall, Randall, Oscar Schmidt, Yorkville Sound, Traynor, Hughes & Kettner. Most special or custom orders placed for a product not currently in stock are not eligible for an exchange or return unless defective. The items is not eligible for returns or exchange. Items that are shipped directly from the manufacturer will likely have to get returned directly to the manufacturer. In some cases that we can take this item back into our warehouse, we will require a 25% restocking fee. Modern Music will be more than happy to assist you in this process if needed, please contact us or call 1-630-810-1500.