MON-THU 11-8, FRI 11-7, SAT 10-4:30

Shipping & Returns

Get Free Shipping on orders over $99.99! All orders within the lower 48 United States. Some items may not qualify such as overweight items or manufacturer exclusion items. 

When you place an order at Modern Music you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time.

Most orders shipping within the United States will ship via UPS Ground, Fed Ex & USPS and are fully insured. We also offer express options if you need an item within 24 hours - Please call for this optioin. All tracking numbers will be sent via email after the item is shipped. If you did not receive the tracking number please feel free to call or email us.
We are currently not shipping internationally. Please note that because we do not ship internationally we will also NOT ship to any International Freight Forwarding companies. 
Most orders placed before 2pm CST will ship same day and all orders placed after the cutoff will ship the next business day. If we are out of stock on certain items we will have it dropshipped to you directly from the manufacture. This is commonly done with certain manufacturers that we have an excellent relationship with and get inventory updates from on a weekly basis. Those manufacturers include: Washburn, DigiTech, Jay Turser, Warwick, Eden, Marshall, Randall, Oscar Schmidt, etc. 

If you would like to return an item please email us or call 1-630-810-1500 to request a return form to be emailed to you.

14 Day Satisfaction Guarantee on All Purchases
If you are not 100% satisfied with your pedal purchase you can return it within 60 days of the original purchase date and receive a full refund. *All guitar and amp orders over 1500.00 have only 48 hour approval. Please read below for all restrictions.

All Accessory Sales are FINAL, unless the product is defective.  This includes all cables, adaptors, pickups, strings, picks, pedalboards, tuners, etc. *All returned items must be received in BRAND NEW UNUSED CONDITION. All items must be returned in their original packaging will all warranty cards, paperwork, accessories, stickers, and other materials originally shipped to you. If any item is returned in undesirable condition or missing any of the articles above a 25% restocking fee will be charged or the package will be refused. Please do not attach shipping labels directly to manufactures boxes and use a trackable method of shipping. All guitars and amps over 1500.00 come with only 48 hour approval. After the guitar or amp is received you have 48 hours to contact us and request a return form if you wish to return the item. We process all returns with a few business days after the returned package is received and inspected.

Special / Custom Orders 
All special or custom orders placed for a product not currently in stock will require a 25% non refundable deposit.  The item is not eligible for returns or exchange. Items that are shipped directly from the manufacturer will likely have to get returned directly to the manufacturer. Modern Music will be more than happy to assist you in this process if need be.
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