Shipping & Returns

Get Free Shipping on orders over $99.99! All orders within the lower 48 United States. Some items may not qualify such as overweight items or manufacturer exclusion items. 

Oversized/Heavy Weight Items:Certain items such as, large loudspeakers, subwoofers, speakers cabinets, drum sets will incur a shipping fee. We're offering the a great rate to you that can be found in your cart at checkout. While we would prefer to not have to charge these rates, Modern Music can guarantee an added level of customer service to you that some of larger companies cannot offer due them not being directly attached to their warehouse or directly in contact with the manufacturer.

Shipping: When you place an order at Modern Music you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time.

Most orders shipping within the United States will ship via UPS Ground, Fed Ex & USPS and are fully insured. We also offer express options - if you need an item within 24 hours - please call 1-630-810-1500 for this option. All tracking numbers will be sent via email after the item is shipped. If you did not receive the tracking number please feel free to call or email us.

Same Day Ship Out

  • If (1) item is in stock in our warehouse or showroom.
  • If (2) order is placed by 1:00pm CST.

Next Day Ship Out

  • If (1) order is placed after 1:00pm CST.
  • If (2) item is in stock but has to be shipped directly from the manufacturer.

International Shipping: We are currently not shipping internationally. Please note that because we do not ship internationally we will also NOT ship to any International Freight Forwarding companies. Most orders placed before 2pm CST will ship same day and all orders placed after the cutoff will ship the next business day. 

Returns: If you would like to return an item please email us info@shopmodernmusic.com or call 1-630-810-1500 to request a return authorized form.

30 Day Satisfaction Guarantee on All Purchases: If you are not 100% satisfied with your pedal purchase you can return it within 30 days of the original purchase date and receive a full refund. *All guitar and amp orders over 1500.00 have a 72 hour approval time period. Please read below for all restrictions.

All Accessory Sales are FINAL, unless the product is defective. This includes all cables, adaptors, pickups, strings, picks, pedalboards, tuners, etc.*All returned items must be received in brand new/unused condition. All items must be returned in their original packaging will all warranty cards, paperwork, accessories, stickers, and other materials originally shipped to you. If any item is returned in undesirable condition or missing any of the articles above a 25% restocking fee will be charged or the package will be refused. Please do not attach shipping labels directly to manufactures boxes and use a trackable method of shipping. All guitars and amps over 1500.00 come with only 72 hour approval. After the guitar or amp is received you have 72 hours to contact us and request a return form if you wish to return the item. We process all returns with a few business days after the returned package is received and inspected.

Special Orders: If we are out of stock on certain items we will have it drop-shipped to you directly from the manufacture. This is commonly done with certain manufacturers that we have an excellent relationship with and get inventory updates from on a weekly basis. Those manufacturers include: Washburn, DigiTech, Jay Turser, Warwick, Eden, Marshall, Randall, Oscar Schmidt, Yorkville Sound, Traynor, Hughes & Kettner.Most special or custom orders placed for a product not currently in stock are not eligible for an exchange or return unless defective. The items is not eligible for returns or exchange. Items that are shipped directly from the manufacturer will likely have to get returned directly to the manufacturer. In some cases that we can take this item back into our warehouse, we will require a 25% restocking fee. Modern Music will be more than happy to assist you in this process if needed, please contact us or call 1-630-810-1500.

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