Fast & Reliable ShippingShipping: When you place an order at Modern Music you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time.
Free Shipping: The majority of new instruments and amplifiers will be shipped free of charge! Small items, used gear, and occasionally even some new guitars will have shipping charges. Shipping charges can be seen in checkout before finalizing your purchase. While we would prefer to not have to charge these rates, Modern Music can guarantee you an added level of customer service to you that some of larger companies cannot offer. *If a shipping charge seems out of line, or charges do not combine for multi-item order, please contact us*
Most orders shipping within the United States will ship via UPS Ground, Fed Ex & USPS and are fully insured. We also offer express options - if you need an item shipped express - please call us at 1-630-810-1500. All tracking numbers will be sent via email after the item is shipped. If you did not receive the tracking number please feel free to call or email us.
Oversized/Heavy Weight Items: Certain items such as, large loudspeakers, subwoofers, speakers cabinets, drum sets may be listed as local pickup only. On occasion shipping may be accommodated. Please contact us if you would like one of these items shipped.
Same Day Ship Out
- If (1) item is in stock in our warehouse or showroom.
- If (2) order is placed by 1:00pm CST.
Next Day Ship Out
- If (1) order is placed after 1:00pm CST.
- If (2) item is in stock but has to be shipped directly from the manufacturer.
International Shipping: We are currently not shipping internationally. Please note that because we do not ship internationally we will also NOT ship to any International Freight Forwarding companies.
Returns: If you would like to return an item please email us email@example.com or call 1-630-810-1500 to request a return authorized form.
Online Orders: If you are not 100% satisfied with your purchase you can return it within 2 weeks of the original purchase date and receive a full refund. Used gear may be returned within 1 week. *All guitar and amp orders over 1500.00 have a 72 hour approval time period. Customer is responsible for return shipping.
In-store purchases: If you are not 100% satisfied with your purchase you can return it within 2 weeks of the original purchase date. Instruments and amplification are exchange only, unless otherwise stated.
*All returned items must be received in brand new/unused condition. All items must be returned in their original packaging will all warranty cards, paperwork, accessories, stickers, and other materials originally shipped to you. If any item is returned in undesirable condition or missing any of the articles above, a 25% restocking fee will be charged or the package will be refused. Please do not attach shipping labels directly to manufactures boxes and use a trackable method of shipping. All guitars and amps over 1500.00 come with only 72 hour approval. After the guitar or amp is received you have 72 hours to contact us and request a return form if you wish to return the item. We process all returns with a few business days after the returned package is received and inspected.
*Sheet music and harmonicas are not available for return or exchange
Special Orders: If we are out of stock on certain items we will have it drop-shipped to you directly from the manufacture. This is commonly done with certain manufacturers that we have an excellent relationship with and get inventory updates from on a weekly basis. Those manufacturers include: Washburn, DigiTech, Jay Turser, Warwick, Eden, Marshall, Randall, Oscar Schmidt, Yorkville Sound, Traynor, Hughes & Kettner. Most special or custom orders placed for a product not currently in stock are not eligible for an exchange or return unless defective. The items is not eligible for returns or exchange. Items that are shipped directly from the manufacturer will likely have to get returned directly to the manufacturer. In some cases that we can take this item back into our warehouse, we will require a 25% restocking fee. Modern Music will be more than happy to assist you in this process if needed, please contact us or call 1-630-810-1500.